A number of our clients request that their "IT" staff receive our assistance for more regular administrative taskst that are often required for effective network and desktop performance. These services are provided only to contract clinets at our hourly rate without charges for travel or site visit fees. We also bill by the hour for such services with no minimums (with the exception of offering set fees for Non-Profits). Non-contract clinets are required to pay for a three hour minimum for each specific visit.
The kind of services involved in support and administrative duties benefit from our technicians detailed knowledge of your specific network, company policies, and staff. Our technicians become known to all of your staff on a first name basis and are concerned about effective communication as well as technical proficiency. All new clients go through a survey visit and meeting with the Director, so that we can asses your needs and assign the technicians with the most knowledge in your particular areas of need.
System Integration, Network Security and Connectivity
We are a provider that delivers to our clients a single accountable source for all of their network and desktop computer needs. Our system integration skills enable us to provide continuing suppport for products for long "lifetimes" in service. This means that our clinets are not compelled to replace computers and upgrade software before their own needs dictate. On the other hand, we provide access to the most current technology that serves our client's agendas, ranging fomr the latest Internet e-mail servers to web systems, the DocServeTM internet appliance server, and the Client Resource Facility.
Reliable Total Network and IT Staff Outsourcing
In order to eliminate the troubles of servicing diverse equipment and evaluating the unending stream of technical options we provide our clinets iwth a total support solution. We offer consulting services for evaluation, project execution, and on-going support for a diverse range of products. Perhaps the most importnat part of this truly "total" support is what happens whn there is that inevitable failure. Because our coverage extends beyond the operating system software (Windows and Novel) to the core desktop products (MS Word, Word Perfect, e-mail browsers etc.) when a computer fails, our technicians restore the repaired or new system toits fully installed and operational level. We do not replace a part and tell the client to handle the software themselves. All of these services, with the exception of recovery from virus attacks, are covered by our annual maintenance agreement. we offer your firm a Single accountable source. Dedicated technicians with direct connect cellphones, consistent logging systems, and monthly reporting capabilities enable you to avoid building up expensive and difficult to manage IT staffs.
Outsourcing IT: Our Staff Instead of Your Staff
Many of our clients have arranged for PCP to provide weekly staff visits to support their network and desktop needs. We manage their network and provide a "continuous" program of assitance to key management and staff for productivity purpose. Even firms iwth dedicated internal support staff use our support services for major projects, such as firm wide software or desktop upgrades, new installations, etc. We can assist the ordering and trackign of new services such as DSL internet access, web domains, e-mail addressing, and websites. With the newer features of Microsoft's Windows server programs and Terminal Services we are alos able to implement several different Reomte Access Solutions for work from home convenience or multi-site connectivity. The new DocServeTM internet server, custom developed by our engineers, provides smaller organizations with the power of multi-domain web portals.
Consulting Programs
Consulting services are another aspect of total support. Frequently, our initial engagement with a new client begins iwth our role as consultants. Today, we serve a very select group of clinets that include foundations, non-profits, law firms, accounting firms, restaurants, day care/nursery schools, adn very interesting entrepreneurial start-up ventures.
We provide expert assistance in evaluatin software, possible new projects adn equipment, and assessments for outside information services (e.g internet providers, web development services, et al). We have managed the development of customized data base programs that are "mission critical" for a number of clients. At other firms we have conducted in depth needs assessments.
System Building Programs
You may think of this as "computer sales", but from PC Power Center is executed quite differently. We are an official "systems builder OEM" with the Intel Corporation. This means that we assemble, configure, and customize each computer (desktops or servers) on the Intel Inside foundation with component parts only from certified sources. Intel is the vendor of choice for all key components (from the Pentium CPU to the "Motherboard" and Server chassis). Microsoft and Novell are the operating system vendors for our networks. And Linus/Apache are the foundation for our exciting DocServeTM internet server appliance. Beyond the usual warranties our systems are truly selected for our client's needs. All repair parts are free of charge for the life of the system (3 years for computers and monitors). Additionally, as long as the client continues to retain our annual maintenance coverage all labor fees are without charge until equipment is retired.
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