Annual Server/Maintanence Agreement
All clients obtain an annual/maintenance agreement. This is much more than standard service agreements from other equipment vendors. With desktop computers that utilize often "unstable" applications programs (e.g word processors, web browsers, etc.) our coverage extends teh notion of "repair" to the reliable operation of the programs as well as the hardware. We provide prompt telephone diagnostic support for these application program's malfunctions as well as the usual hard drive or video repair issues.
In addition to all the desktop stations, we provide similar support for file servers, e-mail servers, internet servers, hub-switches, etc. that enable your firm's network to perform properly. Often we make periodic service visits to run diagnostics and review the network's performance. We provide prompt telephone assistance and next half day on-site response to network emergencies. The annual agreement establishes our commitment to your firm for all priority responses, emergency services, and loaner options. We also insure that adequate recovery procedures and back-up equipment is fully functional and on standby at our offices, so that when a problem does occur your recovery will be as smooth as possible. If parts are "out of stock" or "back ordered" we provide alternative equipment without delay! | 
